## HR Service Delivery in Construction

## Multinational construction, property and infrastructure company

### Solution Components

- HRSD Core (CoEs, Case Mgt., Knowledge Mgt., Surveys, Dashboards)
- Workday integration, MS Teams integration, Virtual Agent
- Employee Service Centre (combined with IT Service Portal)
- Now Mobile for HRSD

### Key Outcomes

- Significant uplift in employee satisfaction
- Replaced EOL legacy tool
- Increased self-service > freeing up time for higher value tasks within HR team

### Success Factors

- Pragmatic MVP approach
- Dedicated project resources (HR Team, Integration team)
- Skilled and certified ServiceNow consultants

## Success stories

### [Case Management in Healthcare](/content/case-management-in-healthcare/index.html)

### [TMLabs 2021 Retrospective](/content/tmlabs-2021-retrospective/index.html)

### [Smart Operations in Financial Services](/content/smart-operations-financial-services/index.html)

### Contact Us

**Email:** contact@tmlabs.com.au

Level 2, 11-31 York St, Sydney NSW 2000

### Our Partners