## Smart Operations in Financial Services

**Large Financial Services firm that provides superannuation and investment products, financial advice and banking products.**

### Business Issues

- Capture current service taxonomy and define relationships for critical business services.
- Ability to design a pipeline of services and publish onto a Service Catalog.
- Prevent unnecessary service duplication and overlap.
- Improve CMDB Health for for ITSM, GRC, and Security Operations.

### Solution

- Migration of existing CMDB to ServiceNow’s Common Services Data Model (CSDM).
- Establish standard taxonomy to reflect enterprise service strategy.
- Discovery and Service Mapping to capture real time technology assets.
- Automate CMDB update process.
- Enhance UX for CMDB users.

### 100% Alignment of data model to CSDM

### 1 System of interaction with Tax and Treasury teams

### **45K** CI relationships automatically populated

### **80%** Improvement in accuracy of CI attribute data

### **14X** Additional software packages inventoried

### Increased usage of CMDB data for RCA