Smart Operations (ITOM)
Our Smart Operations (ITOM) Capability focuses on best practice architecture, implementations, and managed services for: ServiceNow IT Operations Management, ServiceNow Service Graph Connectors, ServiceNow Predictive AIOps, ServiceNow Cloud Management
CMDB Health Checks
Allow TMLabs to quickly assess the health of your CMDB and provide experienced advice on how to improve. Enquire about our ITOM Managed Service to ensure it stays that way
Connected Operations (IoT)
Ask us how you can leverage internet connected devices to improve business efficiency. Feed the data back into ServiceNow to maintain full visibility and availability
CI Lifecycle Management
Get a complete view of all the configuration items within your organisation from cradle to grave through ServiceNow
CSDM Alignment
Need to adopt the Common Service Data Model (CSDM) but not sure where to start? Ask our experienced consultants for the best approach that has worked in organisations just like yours
Agent Client Collector
Take advantage of the increasingly powerful Agent Client Collector (ACC) to discover and monitor your infrastructure
Service Graph Connector
Align with ServiceNow’s best practices and incorporate disparate data sources into the ServiceNow CMDB
AIOps
Use machine intelligence to discover and resolve anomalies before they impact your products and services
Playbook Orchestration
Bring power back to your technician with guided and automated recovery operations
CMDB and Pattern Extensions
Need to extend your CMDB and discovery capabilities? Leverage TMLabs experience in incorporating new and bespoke devices
Capability Lead
Bryan Graham
Having experience in the IT Service & Operations management industry for 22 years, Bryan is one of the most knowledgeable and experienced professionals in the Australian ServiceNow community. By having deep fundamental knowledge of not only ServiceNow but also his vast experience in the IT industry overall, he strives to help and educate his clients by understanding the business context and challenges and mapping to outcomes in the IT Operations Management product suite.